Highlands-Cashiers Hospital has been recognized by Business North Carolina in its 2019 list of Top Patient Picks. This recognition is determined using patient-satisfaction data from the standardized, nationally administered Hospital Consumer Assessment of Healthcare Providers survey, which queries discharged patients on whether they would recommend the hospital to friends and family for its high quality of care. Highlands-Cashiers Hospital earned the No. 3 spot among roughly 100 hospitals across the state.
“We are thrilled to be named to Business North Carolina’s Top Patient Picks list for the second year in a row,” said Jackie Medland, Chief Executive Officer and Chief Nursing Officer of Highlands-Cashiers Hospital. “Awards like this mean so much to us, because the recognition is based on feedback from our own patients and community, and reflects our steadfast commitment to the highest levels of care and service.”
Business North Carolina magazine’s Top Patient Picks represent the percentage of patients who would recommend the hospital to others, as of December 2018, and is based on the Hospital Consumer Assessment of Healthcare Providers and Systems, a survey completed by adult hospital patients between 48 hours and six weeks after discharge. Highlands-Cashiers Hospital performed well above state and national averages at 85 percent, which indicates that 85 percent of the time the patients who received our services would recommend us to their friends and family. The North Carolina average is 71 percent, while the national average is 72 percent.